Difference between revisions of "Help talk:Contents"
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# My monitor is blank or computer doesn’t seem to boot. | # My monitor is blank or computer doesn’t seem to boot. | ||
## Check to see if monitor and computer are on. | ## Check to see if monitor and computer are on. | ||
# Check to see if power cables are pushed in firmly. | ## Check to see if power cables are pushed in firmly. | ||
# Check to see if the surge bar is plugged in and turned on. | ## Check to see if the surge bar is plugged in and turned on. | ||
# Check to see if data cable from monitor to computer is plugged in. | ## Check to see if data cable from monitor to computer is plugged in. | ||
# Check the brightness control on the monitor. | ## Check the brightness control on the monitor. | ||
# Check for a floppy disk in the floppy drive. Remove it if found. | ## Check for a floppy disk in the floppy drive. Remove it if found. | ||
# Check to see if the mouse and keyboard are plugged in. Most machines by default won’t boot if the keyboard isn’t plugged in and some won’t boot if the mouse isn’t plugged in. | ## Check to see if the mouse and keyboard are plugged in. Most machines by default won’t boot if the keyboard isn’t plugged in and some won’t boot if the mouse isn’t plugged in. | ||
# Some machines go into a sleep or power save mode and do not recover when a key is pressed or the mouse is moved. Try holding the power button down for 7 to 10 seconds (to force it to turn off) then press the power button once again to boot the computer. | ## Some machines go into a sleep or power save mode and do not recover when a key is pressed or the mouse is moved. Try holding the power button down for 7 to 10 seconds (to force it to turn off) then press the power button once again to boot the computer. | ||
# I can’t login with my network account | |||
## Make sure there is a network connection by looking at the back of the computer. Find the cable that looks like a thick telephone line - it has a large modular connector (RJ-45) on the end. There should be a connection from the computer to a jack on the wall. The light back of the network card should be blinking if there is a connection. If no light is present, confirm that the computer has power and that the cable is connected. | |||
## Make sure you are entering the correct password. | |||
## Check to ensure the tree is correct. | |||
## Check to ensure the context is correct. | |||
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Email helpdesk@rsu1.org and provide the following information: | Email helpdesk@rsu1.org and provide the following information: | ||
Your name | # Your name | ||
Location of the computer, printer, etc.- school, room, and any other identification information necessary | # Location of the computer, printer, etc.- school, room, and any other identification information necessary | ||
Type of computer, printer, etc.- Mac, printer make and model, PC and Windows version, etc. | # Type of computer, printer, etc.- Mac, printer make and model, PC and Windows version, etc. | ||
Detailed description of problem | # Detailed description of problem | ||
---- | ---- | ||
If you are unable to email your service request, please call the Help Desk at 443-8253 to create a work order. | If you are unable to email your service request, please call the Help Desk at 443-8253 to create a work order. | ||
Latest revision as of 02:22, 16 February 2012
Requesting Computer Service
Computer Information Services (CIS) wants to assist you by providing timely and effective responses to your requests. We have developed the Help Desk procedure and application to make certain that all calls are logged, and the resolution of the problem noted. In the event that your computer equipment is not functioning properly, please use the procedure outlined below to report the difficulty. All service requests will be logged into the Help Desk application, and work orders generated. These work orders will then be assigned to support vendors, or internal staff resources as appropriate. Thank you in advance for using the Help Desk to submit requests for service. Your cooperation is greatly appreciated.
Step One: Perform basic troubleshooting:
- My monitor is blank or computer doesn’t seem to boot.
- Check to see if monitor and computer are on.
- Check to see if power cables are pushed in firmly.
- Check to see if the surge bar is plugged in and turned on.
- Check to see if data cable from monitor to computer is plugged in.
- Check the brightness control on the monitor.
- Check for a floppy disk in the floppy drive. Remove it if found.
- Check to see if the mouse and keyboard are plugged in. Most machines by default won’t boot if the keyboard isn’t plugged in and some won’t boot if the mouse isn’t plugged in.
- Some machines go into a sleep or power save mode and do not recover when a key is pressed or the mouse is moved. Try holding the power button down for 7 to 10 seconds (to force it to turn off) then press the power button once again to boot the computer.
- I can’t login with my network account
- Make sure there is a network connection by looking at the back of the computer. Find the cable that looks like a thick telephone line - it has a large modular connector (RJ-45) on the end. There should be a connection from the computer to a jack on the wall. The light back of the network card should be blinking if there is a connection. If no light is present, confirm that the computer has power and that the cable is connected.
- Make sure you are entering the correct password.
- Check to ensure the tree is correct.
- Check to ensure the context is correct.
Step Two: Email helpdesk@rsu1.org and provide the following information:
- Your name
- Location of the computer, printer, etc.- school, room, and any other identification information necessary
- Type of computer, printer, etc.- Mac, printer make and model, PC and Windows version, etc.
- Detailed description of problem
If you are unable to email your service request, please call the Help Desk at 443-8253 to create a work order.