Difference between revisions of "Tech Support Knowledge base"

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When you have an issue with your classroom computer, laptop, internet connection, or any RSU1 supported software or network service, please check here. Oftentimes, your request has been asked by a colleague.
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== How to use this Wiki ==
 
=== Overview  ===
 
Before contacting the [mailto:helpdesk@rsu1.org HelpDesk], please review this wiki for a possible solution to your technology related issue.  
 
Many times, a colleague has had a similar issue. This space will be a repository for all HelpDesk requests and solutions.
 
=== Contact the HelpDesk  ===
 
*If you do not find a reasonable solution to your technology support issue, contact the HelpDesk. You can e-mail the HelpDesk (helpdesk@rsu1.org) or call the HelpDesk (443-8253). As we are often on the move, e-mailing the HelpDesk may result in the timeliest resolution of your request. If you require immediate assistance, please call.
 
== General Tech Support<br>  ==
 
== Creating Websites  ==
 
=== Blogs  ===
 
All staff members have access to RSU1's blogging server and software.<br>
 
*Go to: [http://blogs.rsu1.org/ http://blogs.rsu1.org/]<br>
*Log in with your username (&lt;firstinitial&gt;&lt;lastname&gt;) and Novell password.<br>
*Follow the prompts to create your blog. <br>
 
=== Wiki<br>  ===
 
=== Moodle  ===
 
=== Joomla  ===
 
*Joomla is a free and open source Web Content Management System. RSU1 is in the process of moving all school websites to Joomla. If you would like to use Joomla to create your own classroom website, contact HelpDesk.<br>
 
=== HTML  ===
 
*All staff members have access to a webserver to host a traditonal HTML&nbsp;website. If you would like to create an HTML&nbsp;website by hand, contact the HelpDesk.
 
<br>
 
== Desktops and Laptops<br>  ==
 
== Infinite Campus  ==
 
All Infinite Campus related issues that have been reported and answered can be found in Moodle [http://moodle.rsu1.org/mod/forum/view.php?id=1997 HERE].
 
== Network and Internet  ==
 
== MLTI  ==
 
=== Teacher MacBooks ===
 
=== Student MacBooks  ===
 
*HelpDesk - All Student MLTI&nbsp;MacBook issues should be reported to the Student HelpDesk in Room 419 at BRCTC.
 
*Printing - All students will utilize the printing services in RM&nbsp;10 at Morse High School. Studnet-1 and Student-2 will be available for printing at all times. Students must report to RM&nbsp;10 after printing to pick up their print job.
 
== Printing  ==
 
== Backing Up/Saving your Files  ==
 
== Usernames and Passwords  ==
 
*All usernames follow the same model - &lt;first initial of first name&gt;&lt;complete lastname&gt;. For example, Luke Skywalker would be lskywalker. <br>
*Passwords are the sole responsibility of the user. If you forget your password, contact the HelpDesk to have it reset. We do not keep all passwords in a database for retrieval. <br>
*Never write your password down in an easily accessible area. Do not send your password in the body of an e-mail to anyone at any time. Our information is as secure as the password. <br>
 
=== <br> ===
 
=== Resetting your E-Mail/Groupwise Password<br> ===
 
*If you forget your password, contact the HelpDesk to have it reset. <br>
*If you would like to change your e-mail password, go to:<br>
*http://groupwise.rsu1.org/gw/webacc<br>
*Login with your username and current password.<br>
*Click "Options" in the top right hand corner.<br>
*A new window with should pop up. Make sure the "Password"&nbsp;tab is active. <br>
*Enter your current password. <br>
*Enter your desired password.<br>
*Confirm your desired Password. <br>
*Click "Save".<br>
 
<br>
 
=== Resetting your Network Password<br> ===
 
*If you work in a school located in Bath, follow these directions:
*If you work at Phippsburg, West Bath, or Woolwich, follow these directions:
 
<br>

Latest revision as of 03:14, 9 May 2011

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