Help talk:Contents - Revision history

Sbodeen: /* Requesting Computer Service */

2012-02-16T02:22:34Z

Requesting Computer Service

← Older revision		Revision as of 02:22, 16 February 2012
Line 31:		Line 31:
	Email helpdesk@rsu1.org and provide the following information:		Email helpdesk@rsu1.org and provide the following information:

	Your name		# Your name
	Location of the computer, printer, etc.- school, room, and any other identification information necessary		# Location of the computer, printer, etc.- school, room, and any other identification information necessary
	Type of computer, printer, etc.- Mac, printer make and model, PC and Windows version, etc.		# Type of computer, printer, etc.- Mac, printer make and model, PC and Windows version, etc.
	Detailed description of problem		# Detailed description of problem

	----		----

	If you are unable to email your service request, please call the Help Desk at 443-8253 to create a work order.		If you are unable to email your service request, please call the Help Desk at 443-8253 to create a work order.

Sbodeen: /* Requesting Computer Service */

2012-02-16T02:21:45Z

Requesting Computer Service

Sbodeen: /* Requesting Computer Service */

2012-02-16T02:21:05Z

Requesting Computer Service

← Older revision		Revision as of 02:21, 16 February 2012
Line 11:		Line 11:
	'''Step One:'''		'''Step One:'''
	Perform basic troubleshooting:		Perform basic troubleshooting:
	1. My monitor is blank or computer doesn’t seem to boot.		# My monitor is blank or computer doesn’t seem to boot.
	# Check to see if monitor and computer are on.		## Check to see if monitor and computer are on.
	# Check to see if power cables are pushed in firmly.		# Check to see if power cables are pushed in firmly.
	# Check to see if the surge bar is plugged in and turned on.		# Check to see if the surge bar is plugged in and turned on.

Sbodeen: /* Requesting Computer Service */

2012-02-16T02:20:36Z

Requesting Computer Service

← Older revision		Revision as of 02:20, 16 February 2012
Line 12:		Line 12:
	Perform basic troubleshooting:		Perform basic troubleshooting:
	1. My monitor is blank or computer doesn’t seem to boot.		1. My monitor is blank or computer doesn’t seem to boot.
	A. Check to see if monitor and computer are on.		# Check to see if monitor and computer are on.
	B. Check to see if power cables are pushed in firmly.		# Check to see if power cables are pushed in firmly.
	C. Check to see if the surge bar is plugged in and turned on.		# Check to see if the surge bar is plugged in and turned on.
	D. Check to see if data cable from monitor to computer is plugged in.		# Check to see if data cable from monitor to computer is plugged in.
	E. Check the brightness control on the monitor.		# Check the brightness control on the monitor.
	F. Check for a floppy disk in the floppy drive. Remove it if found.		# Check for a floppy disk in the floppy drive. Remove it if found.
	G. Check to see if the mouse and keyboard are plugged in. Most machines by default won’t boot if the keyboard isn’t plugged in and some won’t boot if the mouse isn’t plugged in.		# Check to see if the mouse and keyboard are plugged in. Most machines by default won’t boot if the keyboard isn’t plugged in and some won’t boot if the mouse isn’t plugged in.
	H. Some machines go into a sleep or power save mode and do not recover when a key is pressed or the mouse is moved. Try holding the power button down for 7 to 10 seconds (to force it to turn off) then press the power button once again to boot the computer.		# Some machines go into a sleep or power save mode and do not recover when a key is pressed or the mouse is moved. Try holding the power button down for 7 to 10 seconds (to force it to turn off) then press the power button once again to boot the computer.
	2. I can’t login with my network account		2. I can’t login with my network account
	A. Make sure there is a network connection by looking at the back of the computer. Find the cable that looks like a thick telephone line - it has a large modular connector (RJ-45) on the end. There should be a connection from the computer to a jack on the wall. The light back of the network card should be blinking if there is a connection. If no light is present, confirm that the computer has power and that the cable is connected.		A. Make sure there is a network connection by looking at the back of the computer. Find the cable that looks like a thick telephone line - it has a large modular connector (RJ-45) on the end. There should be a connection from the computer to a jack on the wall. The light back of the network card should be blinking if there is a connection. If no light is present, confirm that the computer has power and that the cable is connected.

Sbodeen: /* Requesting Computer Service */

2012-02-16T02:18:49Z

Requesting Computer Service

← Older revision		Revision as of 02:18, 16 February 2012
Line 34:		Line 34:
	Location of the computer, printer, etc.- school, room, and any other identification information necessary		Location of the computer, printer, etc.- school, room, and any other identification information necessary
	Type of computer, printer, etc.- Mac, printer make and model, PC and Windows version, etc.		Type of computer, printer, etc.- Mac, printer make and model, PC and Windows version, etc.
	Detailed description of problem		Detailed description of problem

			----

	If you are unable to email your service request, please call the Help Desk at 443-8253 to create a work order.		If you are unable to email your service request, please call the Help Desk at 443-8253 to create a work order.

Sbodeen: Requesting Computer Service

2012-02-16T02:17:11Z

Requesting Computer Service

New page

== Requesting Computer Service ==

Computer Information Services (CIS) wants to assist you by providing timely and effective responses to your requests. We have developed the Help Desk procedure and application to make certain that all calls are logged, and the resolution of the problem noted.

In the event that your computer equipment is not functioning properly, please use the procedure outlined below to report the difficulty. All service requests will be logged into the Help Desk application, and work orders generated. These work orders will then be assigned to support vendors, or internal staff resources as appropriate.

Thank you in advance for using the Help Desk to submit requests for service. Your cooperation is greatly appreciated.

----

'''Step One:'''
Perform basic troubleshooting:
1. My monitor is blank or computer doesn’t seem to boot.
A. Check to see if monitor and computer are on.
B. Check to see if power cables are pushed in firmly.
C. Check to see if the surge bar is plugged in and turned on.
D. Check to see if data cable from monitor to computer is plugged in.
E. Check the brightness control on the monitor.
F. Check for a floppy disk in the floppy drive. Remove it if found.
G. Check to see if the mouse and keyboard are plugged in. Most machines by default won’t boot if the keyboard isn’t plugged in and some won’t boot if the mouse isn’t plugged in.
H. Some machines go into a sleep or power save mode and do not recover when a key is pressed or the mouse is moved. Try holding the power button down for 7 to 10 seconds (to force it to turn off) then press the power button once again to boot the computer.
2. I can’t login with my network account
A. Make sure there is a network connection by looking at the back of the computer. Find the cable that looks like a thick telephone line - it has a large modular connector (RJ-45) on the end. There should be a connection from the computer to a jack on the wall. The light back of the network card should be blinking if there is a connection. If no light is present, confirm that the computer has power and that the cable is connected.
B. Make sure you are entering the correct password.
C. Check to ensure the tree is correct.
D. Check to ensure the context is correct.

----

'''Step Two:'''
Email helpdesk@rsu1.org and provide the following information:

Your name
Location of the computer, printer, etc.- school, room, and any other identification information necessary
Type of computer, printer, etc.- Mac, printer make and model, PC and Windows version, etc.
Detailed description of problem

If you are unable to email your service request, please call the Help Desk at 443-8253 to create a work order.

← Older revision		Revision as of 02:21, 16 February 2012
Line 13:		Line 13:
	# My monitor is blank or computer doesn’t seem to boot.		# My monitor is blank or computer doesn’t seem to boot.
	## Check to see if monitor and computer are on.		## Check to see if monitor and computer are on.
	# Check to see if power cables are pushed in firmly.		## Check to see if power cables are pushed in firmly.
	# Check to see if the surge bar is plugged in and turned on.		## Check to see if the surge bar is plugged in and turned on.
	# Check to see if data cable from monitor to computer is plugged in.		## Check to see if data cable from monitor to computer is plugged in.
	# Check the brightness control on the monitor.		## Check the brightness control on the monitor.
	# Check for a floppy disk in the floppy drive. Remove it if found.		## Check for a floppy disk in the floppy drive. Remove it if found.
	# Check to see if the mouse and keyboard are plugged in. Most machines by default won’t boot if the keyboard isn’t plugged in and some won’t boot if the mouse isn’t plugged in.		## Check to see if the mouse and keyboard are plugged in. Most machines by default won’t boot if the keyboard isn’t plugged in and some won’t boot if the mouse isn’t plugged in.
	# Some machines go into a sleep or power save mode and do not recover when a key is pressed or the mouse is moved. Try holding the power button down for 7 to 10 seconds (to force it to turn off) then press the power button once again to boot the computer.		## Some machines go into a sleep or power save mode and do not recover when a key is pressed or the mouse is moved. Try holding the power button down for 7 to 10 seconds (to force it to turn off) then press the power button once again to boot the computer.
	2. I can’t login with my network account		# I can’t login with my network account
	A. Make sure there is a network connection by looking at the back of the computer. Find the cable that looks like a thick telephone line - it has a large modular connector (RJ-45) on the end. There should be a connection from the computer to a jack on the wall. The light back of the network card should be blinking if there is a connection. If no light is present, confirm that the computer has power and that the cable is connected.		## Make sure there is a network connection by looking at the back of the computer. Find the cable that looks like a thick telephone line - it has a large modular connector (RJ-45) on the end. There should be a connection from the computer to a jack on the wall. The light back of the network card should be blinking if there is a connection. If no light is present, confirm that the computer has power and that the cable is connected.
	B. Make sure you are entering the correct password.		## Make sure you are entering the correct password.
	C. Check to ensure the tree is correct.		## Check to ensure the tree is correct.
	D. Check to ensure the context is correct.		## Check to ensure the context is correct.

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